How to upgrade the firmware on the Control One


In this help article, we will explain how to upgrade the firmware on the Control One. 


Step 1: Connect the Control One  to a computer via USB Port 1Control_One_Rear_Firmware_Update_Guide.png

Step 2: Launch SoundSwitch and if a new firmware version is available the following button will be displayed in the top menu bar.
Screen_Shot_2021-11-23_at_11.35.07_AM.png
Select this button to update the firmware.


Step 3: The following prompt will be displayed, select the "Update" button to continue with the firmware upgrade or select "Later"

Screen_Shot_2021-11-23_at_11.35.15_AM.png

Step 5: The firmware will start updating

Screen_Shot_2021-11-23_at_11.35.30_AM.png

Step 6: Once the update is complete, select "Done"

Screen_Shot_2021-11-23_at_11.35.59_AM.png

Finished

 

Troubleshooting:

 

If your Control One fails or does not complete the Firmware Update Process this is most likely due to the required USB Drivers not being installed correctly.

 

Follow the below troubleshooting steps to complete the process:

 

1. Uninstall SoundSwitch via the Windows "Add & Remove Programs" Contro Panel

Note: Uninstalling the SoundSwitch application will not delete and SoundSwitch related Data eg SoundSwitch projects etc.

 

Add_Remove.jpg

 

2. Once you have uninstalled SoundSwitch reboot your computer.

 

3. Now reinstall SoundSwitch via the installer. When installing right click on the installer file and select the "Run as Admin" option.

 

4. Complete installation Start SoundSwitch and complete the Firmware Update Process.

 

If you are still having issues updating your Control One to the required 1.18 Firmware please get in touch with us at support@soundswitch.com

 

 

 

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